Terms and Conditions
This agreement applies as between you, the User of this Website and Terra Institute, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that Terra Institute makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the Terra Institute proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located at [ADDRESS];
"System": means any online communications infrastructure that Terra Institute makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by Terra Institute Ltd and acting in the course of their employment;
"Website": means the website that you are currently using (academy.terra-institute.eu) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means Terra Institute, a company incorporated in [COUNTRY] with Company registration Number [123456] , located at [Address].
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services in the course of business.
4. Intellectual Property
- 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Terra Institute, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable [COUNTRY] and International intellectual property and other laws.
- 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
5. Third Party Intellectual Property
- 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
- 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Terra Institute or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site academy.terra-institute.eu without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at academy@terra-institute.eu or call us in the following number: your_number.
9. Use of Communications Facilities
- 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
- 9.1.1 You must not use obscene or vulgar language;
- 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- 9.1.3 You must not submit Content that is intended to promote or incite violence;
- 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
- 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- 9.1.6 You must not impersonate other people, particularly employees and representatives of Terra Institute or Our affiliates; and
- 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
- 9.2 You acknowledge that Terra Institute reserves the right to monitor any and all communications made to Us or using Our System.
- 9.3 You acknowledge that Terra Institute may retain copies of any and all communications made to Us or using Our System.
- 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
10. Accounts
- 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
- 10.1.1 all information you submit is accurate and truthful;
- 10.1.2 you have permission to submit Payment Information where permission may be required; and
- 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
- 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
- 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
- 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
11. Termination and Cancellation of Accounts
- 11.1 Either Terra Institute or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
- 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
12. Services, Pricing and Availability
- 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Terra Institute correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
- 12.2 Where appropriate, you may be required to select the required Plan of Services.
- 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
- 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
- 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
13. Orders and Provision of Services
- 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Terra Institute and you.
- 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
- 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
- 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
- 13.2.3 Relevant times and dates for the provision of the Services;
- 13.2.4 User credentials and relevant information for accessing those services.
- 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
- 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
- 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
- 13.6 Terra Institute shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
- 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
- 13.8 Terra Institute provides technical support via our online support forum and/or phone. Terra Institute makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
14. Cancellation of Orders and Services
We want you to be completely satisfied with the Products or Services you order from Terra Institute. If you need to speak to us about your Order, then please contact customer care on [PHONE NUMBER], or by email at academy@terra-institute.eu or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
- 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Terra Institute and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: academy@terra-institute.eu. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
- 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
- 14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
- 14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
- 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.
15. Privacy
Use of the Website is also governed by Our Privacy Policy (academy.terra-institute.eu/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
16. How We Use Your Personal Information (Data Protection)
- 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
- 16.2 We may use your personal information to:
- 16.2.1 Provide Our Services to you;
- 16.2.2 Process your payment for the Services; and
- 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
- 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
- 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.
17. Disclaimers
- 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
- 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
- 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
- 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
18. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
- 19.1 The Website is provided “as is” and on an “as available” basis. Terra Institute uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
- 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
- 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
- 20.2 Nothing in these Terms and Conditions excludes or restricts .
- 20.3 Nothing in these Terms and Conditions excludes or restricts Terra Institute's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
- 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Terra Institute.
24. Communications
- 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to academy@terra-institute.eu. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
- 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Terra Institute shall be governed by and construed in accordance with the Law of England and Wales and Terra Institute and you agree to submit to the exclusive jurisdiction of [COUNTRY].

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Albuingasse 2, 39042 Brixen (BZ), Italien
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academy@terra-institute.eu
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+39 0472 970 484
Official Centre of Excellence for "Education for Sustainable Development" by the United Nations (since 2012)
Catering

In der Küche wird entschieden, wie regional, saisonal und ressourcenschonend ein Hotel tatsächlich wirtschaftet.
Größte Herausforderungen:
- Hohe Lebensmittelverschwendung (Reste, Überproduktion)
- Energie- und Wasserverbrauch (z. B. Spülmaschinen, Kühlkette)
- Einkauf nicht nachhaltig (z. B. konventionelle Lieferketten, hoher Fleischanteil)
- Mangelnde CO₂-Transparenz bei Speisen
- Hoher Verpackungsverbrauch
Typische Wissenslücken:
- Wie lässt sich die Lebensmittelverschwendung messbar senken?
- Was bedeutet „nachhaltiger Einkauf“ in der Praxis?
- Wie kann ich die Kühlkette energieeffizient betreiben
- Bio, regional, konventionell; frisch oder aus der Dose – Welche Produkte haben eine besonders gute Klimabilanz, und in welcher Saison?
- Was bedeutet Kreislaufwirtschaft in der Küche?
- Wie funktioniert gutes Abfallmanagement in der Küche?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Rezeption

Die Rezeption ist oft der erste Berührungspunkt für
Gäste – hier entscheidet sich, ob Nachhaltigkeit glaubwürdig gelebt und
kommuniziert wird.
Größte Herausforderungen:
- Papierverbrauch durch Formulare und Informationen
- Fehlende Einbindung in nachhaltige Gästeinformation
- Unzureichende Hinweise auf nachhaltige Mobilität oder Angebote
- Intransparente Prozesse im Check-in/Check-out
Typische Wissenslücken:
- Wie kommuniziere ich Nachhaltigkeit glaubwürdig gegenüber Gästen?
- Welche digitalen Tools helfen beim ressourcenschonenden Empfang?
- Was muss ich zu Zertifizierungen und Labels wissen?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Reinigung

Im Housekeeping treffen tägliche Routinen auf große ökologische Hebel – doch oft fehlen nachhaltige Alternativen und klare Vorgaben.
Größte Herausforderungen:
- Wasser- und Energieverbrauch beim Waschen
- Einsatz konventioneller Reinigungsmittel
- Hoher Textilverschleiß durch unnötige Wechsel
- Mülltrennung in den Zimmern schwer umsetzbar
Typische Wissenslücken:
- Welche Reinigungsmittel sind umweltfreundlich und wirksam – und in welcher Dosierung?
- Wie funktioniert nachhaltiges Wäschemanagement?
- Was kann ich Gästen anbieten, damit sie freiwillig auf tägliche Reinigung verzichten?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Service

Servicekräfte sind Botschafter:innen nachhaltiger Küche – doch ohne fundiertes Wissen bleibt viel Potenzial ungenutzt.
Größte Herausforderungen:
- Portionierung und hohe Lebensmittelverschwendung
- Mangelnde Informationen über Zutaten und Unverträglichkeiten
- Einwegverpackungen & Take-away ohne Nachhaltigkeitskonzept
Typische Wissenslücken:
- Wie spreche ich mit Gästen über nachhaltige Speisenangebote?
- Was bedeutet "klimafreundlich essen"?
- Wie gehe ich mit Sonderwünschen und Unverträglichkeiten ressourcenschonend um?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Haustechnik

Die Technikabteilung ist der Schlüssel zu Energieeffizienz und Ressourcenschonung – wenn sie frühzeitig eingebunden wird.
Größte Herausforderungen:
- Veraltete Anlagen (Heizung, Lüftung, Licht)
- Fehlendes Monitoring der Verbräuche
- Komplexe Umstellung auf erneuerbare Energie
Typische Wissenslücken:
- Wie identifiziere ich Einsparpotenziale im Gebäude?
- Was ist bei der Planung energieeffizienter Systeme zu beachten?
- Was umfasst Barrierefreiheit?
- Wie funktioniert ESG-Datenerfassung technisch?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Management

Nachhaltigkeit braucht strategische Verankerung – und das klare Commitment von "oben".
Größte Herausforderungen:
- Keine klare Nachhaltigkeitsstrategie
- Investitionen in Nachhaltigkeit erscheinen teuer
- Fehlende Messbarkeit & Wirkungstransparenz
Typische Wissenslücken:
- Welche ESG-Anforderungen gelten für mein Haus?
- Wie kann ich Nachhaltigkeit in Unternehmensziele integrieren?
- Welche Förderungen und Zertifikate gibt es?
- Welche Chancen ergeben sich aus Nachhaltigkeit?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Human Resources

Wer Nachhaltigkeit im Unternehmen verankern will, muss die Menschen mitnehmen – durch Schulung, Werte und Vorbilder.
Größte Herausforderungen:
- Keine systematische Schulung der Mitarbeitenden
- Geringes Bewusstsein für Nachhaltigkeit in der Belegschaft
- Fehlende Integration in Recruiting und Onboarding
Typische Wissenslücken:
- Wie motiviere ich Mitarbeitende zu nachhaltigem Handeln?
- Wie verankere ich Nachhaltigkeit in der Unternehmenskultur?
- Welche Kompetenzen brauchen Mitarbeitende in Zukunft?
- Wie setze ich Diversität, Gleichberechtigung und Inklusion richtig um?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Vertrieb & Marketing

Nachhaltigkeit wird zunehmend kaufentscheidend – doch nur wer glaubwürdig und faktenbasiert kommuniziert, überzeugt.
Größte Herausforderungen:
- Gefahr von Greenwashing
- Fehlende Kennzahlen und Belege
- Unklarer Nutzen von Zertifizierungen
Typische Wissenslücken:
- Was darf ich rechtlich über Nachhaltigkeit kommunizieren – was lieber nicht?
- Wie setze ich unsere Maßnahmen verkaufsfördernd in Szene?
- Welche Erwartungen haben nachhaltigkeitsbewusste Kund:innen?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Einkauf

Nachhaltigkeit beginnt im Einkauf – doch soziale und ökologische Kriterien finden noch zu selten Beachtung.
Größte Herausforderungen:
- Einkauf nach Preis statt Auswirkung (Impact – Umwelt und Menschenrechte)
- Keine Informationen über Lieferketten
- Hoher Verpackungsanteil bei Waren
Typische Wissenslücken:
- Welche Nachhaltigkeitskriterien kann ich im Einkauf anwenden?
- Wie bewerte ich Lieferanten?
- Welche nachhaltigen Alternativen gibt es konkret?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Event-Management

Nachhaltige Veranstaltungen sind gefragt – aber noch zu oft fehlen Know-how, Tools und erprobte Lösungen.
Größte Herausforderungen:
- Abfallmengen & Verpackung bei Events
- Klimabelastung durch Anreise
- Fehlende Nachhaltigkeitsstandards für Veranstaltungen
Typische Wissenslücken:
- Was ist ein „Green Event“ und wie setze ich es um?
- Welche CO₂-Kompensation ist sinnvoll?
- Wie kann ich Kund:innen nachhaltige Lösungen anbieten?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Wellness

Der Wellnessbereich bietet viele Möglichkeiten für umweltfreundliche Angebote – doch Ressourcenschonung ist oft noch kein Thema.
Größte Herausforderungen:
- Wasser- und Energieverbrauch, Chemikalien (Pools, Saunen)
- Konventionelle Pflegeprodukte mit Mikroplastik
- Einwegartikel wie Slipper oder Verpackungen
Typische Wissenslücken:
- Welche nachhaltigen Alternativen gibt es für Spa-Produkte?
- Wie lassen sich Wellnessangebote ressourcenschonend gestalten?
- Was erwarten umweltbewusste Gäste?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Ausbildung

Wer Nachhaltigkeit in der DNA des Betriebs verankern will, muss beim Nachwuchs anfangen – praxisnah, verständlich und motivierend.
Größte Herausforderungen:
- Kaum Berührungspunkte mit Nachhaltigkeit in der Ausbildung
- Fehlende Identifikation mit Unternehmenswerten
- Geringes Verständnis für Zusammenhänge
Typische Wissenslücken:
- Was bedeutet Nachhaltigkeit im Hotelalltag konkret?
- Wie kann ich mich aktiv einbringen?
- Welche Chancen bietet Nachhaltigkeit für meine berufliche Zukunft?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Firmenkunden-Beratung

Firmenkundenberatende sind die Schnittstelle zwischen Bank und Unternehmen – sie spielen eine Schlüsselrolle, wenn es darum geht, nachhaltige Finanzierungen anzubieten und Unternehmen beim Wandel zu begleiten.
Größte Herausforderungen:
- Mangelndes Wissen über ESG-Risiken und -Chancen in unterschiedlichen Branchen
- Unsicherheit bei der Anwendung der EU-Taxonomie in Beratungsgesprächen
- Fehlende Argumentationshilfen für nachhaltige Finanzierungen
- Geringe Erfahrung im Umgang mit CSRD/ESRS-Daten von Kund:innen
- Zunehmende Vorschriften von Seiten der Aufsicht
Typische Wissenslücken:
- Welche ESG-Vorgaben gelten für Firmenkunden?
- Wie erkenne ich nachhaltige Geschäftsmodelle?
- Was bedeutet die EU-Taxonomie für konkrete Kreditentscheidungen?
- Wie berate ich Unternehmen zu CO₂-Reduktion, Kreislaufwirtschaft oder Biodiversität?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Risiko- und Kreditprüfung

Im Risikomanagement wird entschieden, wie Nachhaltigkeitsrisiken in die Kreditvergabe einfließen. Dazu braucht es Know-how zu regulatorischen Anforderungen und ESG-spezifischer Bewertung.
Größte Herausforderungen:
- Schwierige Einschätzung physischer und transitorischer Risiken
- Fehlende Integration von ESG-Kriterien in bestehende Prüfprozesse
- Mangelnde Bewertungssysteme für neue, nachhaltige Geschäftsmodelle
- Unklare Abgrenzung von Greenwashing vs. echter Transformation
Typische Wissenslücken:
- Wie identifiziere ich klimabezogene Risiken (z. B. nach EBA-Vorgaben)?
- Was sind transitorische Risiken in Hochrisikosektoren?
- Wie lassen sich Nachhaltigkeitsrisiken messbar in Ratings integrieren?
- Welche ESG-Daten sind für die Risikoanalyse relevant?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Produkt-Entwicklung

Ob Green Bonds, ESG-Fonds oder nachhaltige Sparkonten – Produktverantwortliche müssen regulatorische Anforderungen und Kundenbedürfnisse verbinden.
Größte Herausforderungen:
- Komplexe Taxonomie-Vorgaben bei Finanzprodukten
- Unsicherheit bei der Produktklassifizierung nach SFDR
- Schwierige Kommunikation der Nachhaltigkeitsmerkmale an Kund:innen
- Widersprüchliche Erwartungen zwischen Impact und Rendite
Typische Wissenslücken:
- Welche Kriterien muss ein nachhaltiges Finanzprodukt erfüllen?
- Wie funktioniert SFDR-Kategorisierung (Art. 6, 8, 9)?
- Welche Kundenerwartungen gibt es an ESG-Produkte?
- Wie bewerte ich Impact und Greenwashing-Risiken?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Marketing & Kommunikation

Nachhaltigkeit wird auch bei Finanzprodukten zum Verkaufsargument – aber nur mit klarer, transparenter Kommunikation lassen sich Vertrauen und Glaubwürdigkeit schaffen.
Größte Herausforderungen:
- Angst vor Greenwashing-Vorwürfen
- Fehlende ESG-Datenbasis für vertrauensvolle Aussagen
- Komplexe regulatorische Anforderungen (Green Claims, SFDR)
- Unklarer Nutzen von Labels und Zertifizierungen
Typische Wissenslücken:
- Was darf ich rechtlich über nachhaltige Produkte kommunizieren – was lieber nicht?
- Wie erkläre ich komplexe ESG-Kriterien einfach und überzeugend?
- Welche Rolle spielen Zertifikate (z. B. FNG-Siegel, EU Ecolabel)?
- Wie kommuniziere ich glaubwürdig über unsere nachhaltige Transformation?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Personal-Entwicklung

Wer ESG wirklich im Bankalltag verankern will, muss alle Mitarbeitenden schulen – vom Onboarding bis zur Führungsebene.
Größte Herausforderungen:
- Fehlende ESG-Schulungsstruktur für verschiedene Rollen
- Geringes Bewusstsein für Nachhaltigkeit im Tagesgeschäft
- Unsicherheit, welche Inhalte für wen relevant sind
- Unklarheit über Kompetenzen der Zukunft (Future Skills)
Typische Wissenslücken:
- Wie gestalte ich ein wirksames ESG-Schulungskonzept?
- Welche Inhalte brauchen Berater:innen, welche Führungskräfte?
- Wie stärke ich nachhaltige Führung und Kultur?
- Welche ESG-Kompetenzen sind in Zukunft entscheidend?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
ESG-Reporting

Die CSRD bringt Berichtspflicht und Transparenzanforderungen – nicht nur für Firmenkunden, sondern auch für die Banken selbst.
Größte Herausforderungen:
- Komplexität der ESRS-Standards
- Koordination zwischen Datenquellen, Fachabteilungen und IT
- Schwierige Materialitätsanalyse im Finanzkontext
- Fehlende Klarheit bei Scope-3-Emissionen
Typische Wissenslücken:
- Was sind die wichtigsten ESRS-Pflichten für Banken?
- Wie strukturiere ich eine doppelte Wesentlichkeitsanalyse?
- Welche Daten brauche ich für mein ESG-Reporting?
- Was bedeutet EU-Taxonomie-konforme Berichterstattung?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
Management

Nachhaltigkeit ist kein Trend, sondern strategische Notwendigkeit – das Top-Management muss Rahmenbedingungen, Ziele und Ressourcen klären.
Größte Herausforderungen:
- ESG als Zusatz statt integrierter Bestandteil der Geschäftsstrategie
- Unklare Verantwortlichkeiten und Umsetzungspfade
- Investitionsentscheidungen ohne Nachhaltigkeitskriterien
- Regulatorische Unsicherheiten (CSRD, EU-Taxonomie, CSDDD)
Typische Wissenslücken:
- Welche ESG-Pflichten betreffen meine Bank direkt?
- Wie integriere ich Nachhaltigkeit in die strategische Steuerung?
- Welche Chancen entstehen aus der nachhaltigen Transformation?
- Wie sieht ein ESG-Controlling-System aus?
Wenn Sie sich über einen Lernpfad für Ihre Zielgruppe informieren möchten, verwenden Sie bitte das unten stehende Kontaktformular, um mit einer:m unserer Expert:innen zu sprechen.
ESG-Reporting

The CSRD brings reporting obligations and transparency requirements - not only for corporate clients, but also for the banks themselves.
Biggest challenges:
- Complexity of ESRS standards
- Coordination between data sources, specialist departments and IT
- Difficult materiality analysis in the financial context
- Lack of clarity for Scope 3 issues
Typical knowledge gaps:
- What are the most important ESRS obligations for banks?
- How do I structure a double materiality analysis?
- What data do I need for my ESG reporting?
- What does EU taxonomy-compliant reporting mean?
If you would like to find out about a learning path for your target group, please use the contact form below to speak to one of our experts.
Corporate Client Advisory

Corporate client advisors are the interface between the bank and the company - they play a key role when it comes to offering sustainable financing and supporting companies in their transformation.
Biggest challenges:
- Lack of knowledge about ESG risks and opportunities in different sectors
- Uncertainty in the application of the EU taxonomy in advisory discussions
- Lack of argumentation aids for sustainable financing
- Little experience in handling CSRD/ESRS data from clients
- Increasing regulations from the supervisory authorities
Typical knowledge gaps:
- What ESG requirements apply to corporate clients?
- How do I recognize sustainable business models?
- What does the EU taxonomy mean for specific lending decisions?
- How do I advise companies on CO₂ reduction, circular economy or biodiversity?
If you would like to find out about a learning path for your target group, please use the contact form below to speak to one of our experts.
Management

Sustainability is not a trend, but a strategic necessity - top management must clarify framework conditions, goals and resources.
Biggest challenges:
- ESG as an add-on rather than an integral part of the business strategy
- Unclear responsibilities and implementation paths
- Investment decisions without sustainability criteria
- Regulatory uncertainties (CSRD, EU taxonomy, CSDDD)
Typical knowledge gaps:
- Which ESG obligations directly affect my bank?
- How do I integrate sustainability into strategic management?
- What opportunities arise from the sustainable transformation?
- What does an ESG controlling system look like?
If you would like to find out about a learning path for your target group, please use the contact form below to speak to one of our experts.
Marketing& Communication

Sustainability is also becoming a sales argument for financial products - but trust and credibility can only be created with clear, transparent communication.
Biggest challenges:
- Fear of greenwashing accusations
- Lack of ESG data for reliable statements
- Complex regulatory requirements (green claims, SFDR)
- Unclear benefits of labels and certifications
Typical knowledge gaps:
- What am I legally allowed to communicate about sustainable products - and what would I rather not?
- How do I explain complex ESG criteria simply and convincingly?
- What role do certificates play (e.g. FNG seal, EU Ecolabel)?
- How do I communicate credibly about our sustainable transformation?
If you would like to find out about a learning path for your target group, please use the contact form below to speak to one of our experts.
Personnel development

If you really want to embed ESG in everyday banking life, you have to train all employees - from onboarding to management level.
Größte Herausforderungen:
- Lack of ESG training structure for various roles
- Low awareness of sustainability in day-to-day business
- Uncertainty about what content is relevant for whom
- Lack of clarity about future skills
Typical knowledge gaps:
- How do I design an effective ESG training concept?
- What content do consultants and managers need?
- How do I strengthen sustainable leadership and culture?
- Which ESG skills will be crucial in the future?
If you would like to enquire about a learning path for your target group, please use the contact form below to speak to one of our experts.
Sustainable
Finance

Whether green bonds, ESG funds or sustainable savings accounts - product managers have to combine regulatory requirements and customer needs.
Biggest challenges:
- Complex taxonomy requirements for financial products
- Uncertainty in product classification according to SFDR
- Difficult communication of sustainability features to customers
- Conflicting expectations between impact and return
Typical knowledge gaps:
- What criteria must a sustainable financial product fulfil?
- How does SFDR categorisation work (Art. 6, 8, 9)?
- What customer expectations are there for ESG products?
- How do I assess impact and greenwashing risks?
If you would like to enquire about a learning path for your target group, please use the contact form below to speak to one of our experts.
Risk & credit assessment

Risk management is responsible for deciding how sustainability risks are incorporated into lending. This requires expertise in regulatory requirements and ESG-specific assessment.
Biggest challenges:
- Difficult assessment of physical and transitory risks
- Lack of integration of ESG criteria into existing review processes
- Lack of evaluation systems for new, sustainable business models
- Unclear distinction between greenwashing vs. genuine transformation
Typical knowledge gaps:
- How do I identify climate-related risks (e.g. in accordance with EBA requirements)?
- What are transitory risks in high-risk sectors?
- How can sustainability risks be measurably integrated into ratings?
- Which ESG data is relevant for risk analysis?
If you would like to enquire about a learning path for your target group, please use the contact form below to speak to one of our experts.
Reporting ESG

La CSRD porta benefici e trasparenza – non solo per le imprese, ma anche per la banca stessa.
Maggiori sfide:
- Complessità degli standard ESRS
- Coordinamento tra fonti dati, reparti aziendali e IT
- Analisi di materialità complessa nel contesto finanziario
- Mancanza di chiarezza sulle emissioni di Scopo 3
Lacune di conoscenza tipiche:
- Quali sono gli obblighi ESRS più importanti per le banche?
- Come strutturare un'analisi di doppia materialità?
- Quali dati sono necessari per la mia rendicontazione ESG?
- Cosa significa rendicontazione conforme alla tassonomia UE?
Se desideri saperne di più su un percorso di apprendimento adatto al tuo pubblico di riferimento, utilizza il modulo di contatto qui sotto per parlare con uno dei nostri esperti.
Consulenza per clienti aziendali

I consulenti alla clientela sono l'interfaccia tra banche e aziende: svolgono un ruolo fondamentale nell'offerta di finanziamenti sostenibili e nel supporto alle aziende nella loro trasformazione.
Maggiori sfide:
- Scarsa conoscenza dei rischi e delle opportunità ESG nei diversi settori
- Incertezza riguardo all'applicazione della tassonomia UE nelle discussioni consultive
- Mancanza di supporto argomentativo per la finanza sostenibile
- Esperienza limitata nella gestione dei dati dei clienti CSRD/ESRS
- Requisiti normativi crescenti
Lacune di conoscenza tipiche:
- Quali requisiti ESG si applicano ai clienti aziendali?
- Come posso identificare modelli di business sostenibili?
- Cosa implica la tassonomia UE per specifiche decisioni di finanziamento?
- Come posso consigliare le aziende sulla riduzione di CO₂, sull'economia circolare o sulla biodiversità?
Se desideri saperne di più su un percorso di apprendimento adatto al tuo pubblico di riferimento, utilizza il modulo di contatto qui sotto per parlare con uno dei nostri esperti.
Direzione

La sostenibilità non è una tendenza, ma una necessità strategica: l'alta dirigenza deve chiarire il quadro, gli obiettivi e le risorse.
Maggiori sfide:
- ESG come componente aggiuntivo piuttosto che come componente integrata della strategia aziendale
- Responsabilità e percorsi di implementazione poco chiari
- Decisioni di investimento prive di criteri di sostenibilità
- Incertezze normative (CSRD, Tassonomia UE, CSDDD)
Lacune di conoscenza tipiche:
- Quali obblighi ESG incidono direttamente sulla mia banca?
- Come posso integrare la sostenibilità nella gestione strategica?
- Quali opportunità derivano dalla trasformazione sostenibile?
- Come si presenta un sistema di controllo ESG?
Se desideri saperne di più su un percorso di apprendimento adatto al tuo pubblico di riferimento, utilizza il modulo di contatto qui sotto per parlare con uno dei nostri esperti.
Marketing& Comunicazione

La sostenibilità sta diventando un argomento di vendita per i prodotti finanziari, ma fiducia e credibilità possono essere create solo attraverso una comunicazione chiara e trasparente.
Maggiori sfide:
- Paura di accuse di greenwashing
- Mancanza di dati ESG per dichiarazioni affidabili
- Requisiti normativi complessi (green claim, SFDR)
- Vantaggi poco chiari di etichette e certificazioni
Lacune di conoscenza tipiche:
- Cosa posso comunicare legalmente sui prodotti sostenibili?
- Come posso spiegare i complessi criteri ESG in modo semplice e convincente?
- Qual è il ruolo delle certificazioni (ad esempio, il marchio FNG, l'Ecolabel UE)?
- Come posso comunicare in modo credibile la nostra trasformazione sostenibile?
Se desideri saperne di più su un percorso di apprendimento adatto al tuo pubblico di riferimento, utilizza il modulo di contatto qui sotto per parlare con uno dei nostri esperti.
Risorse umane

Se si vuole davvero integrare l'ESG nelle attività bancarie quotidiane, è necessario formare tutti i dipendenti, dall'inserimento al livello dirigenziale.
Maggiori sfide:
- Mancanza di una struttura formativa ESG per i vari ruoli
- Scarsa consapevolezza della sostenibilità nelle operazioni quotidiane
- Incertezza su quali contenuti siano rilevanti per chi
- Incertezza sulle competenze future
Lacune di conoscenza tipiche:
- Come progettare un programma di formazione ESG efficace?
- Di quali contenuti hanno bisogno consulenti e manager?
- Come rafforzare la leadership e la cultura aziendale sostenibili?
- Quali competenze ESG saranno cruciali in futuro?
Se desideri saperne di più su un percorso di apprendimento adatto al tuo pubblico di riferimento, utilizza il modulo di contatto qui sotto per parlare con uno dei nostri esperti.
Innovazione prodotti

Che si tratti di obbligazioni verdi, fondi ESG o conti di risparmio sostenibili, i product manager devono coniugare requisiti normativi ed esigenze dei clienti.
Maggiori sfide:
- Requisiti tassonomici complessi per i prodotti finanziari
- Incertezza relativa alla classificazione dei prodotti ai sensi dell'SFDR
- Difficoltà nella comunicazione delle caratteristiche di sostenibilità ai clienti
- Aspettative contrastanti tra impatto e rendimento
Lacune di conoscenza tipiche:
- Quali criteri deve soddisfare un prodotto finanziario sostenibile?
- Come funziona la categorizzazione SFDR (articoli 6, 8, 9)?
- Quali sono le aspettative dei clienti nei confronti dei prodotti ESG?
- Come valuto l'impatto e i rischi di greenwashing?
Se desideri saperne di più su un percorso di apprendimento adatto al tuo pubblico di riferimento, utilizza il modulo di contatto qui sotto per parlare con uno dei nostri esperti.
Gestione rischio e credito

La gestione del rischio determina come i rischi di sostenibilità vengono integrati nei prestiti. Ciò richiede competenze specifiche in materia di requisiti normativi e valutazioni ESG.
Maggiori sfide:
- Difficile valutazione dei rischi fisici e transitori
- Mancanza di integrazione dei criteri ESG nei processi di revisione esistenti
- Mancanza di sistemi di valutazione per nuovi modelli di business sostenibili
- Distinzione poco chiara tra greenwashing e vera trasformazione
Lacune di conoscenza tipiche:
- Come posso identificare i rischi legati al clima (ad esempio, secondo le linee guida dell'EBA)?
- Cosa sono i rischi transitori nei settori ad alto rischio?
- Come si possono integrare in modo misurabile i rischi di sostenibilità nei rating?
- Quali dati ESG sono rilevanti per l'analisi del rischio?
Se desideri saperne di più su un percorso di apprendimento adatto al tuo pubblico di riferimento, utilizza il modulo di contatto qui sotto per parlare con uno dei nostri esperti.